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FREQUENTLY ASKED QUESTIONS

FAQS

Contact us

For any queries please do contact us via email at customerservice@wolf-and-gang.com or call us on 0330 043 5709.

We will endeavour to get back to you as soon as possible.

Our office hours are between 9am-5pm (GMT) Monday - Friday.

What is your jewellery made from?

Each piece is made from 925 ethically sourced sterling silver. Items above the required weight are officially hallmarked, guaranteeing the quality and authenticity of your jewellery.

What is your returns policy?

If for any reason you would like to return your item, we offer a 14 days return policy. Please post your item back to us.

Please note that we can not return damaged or engraved jewellery.

We can not accept returns on earrings for hygiene reasons. So please feel free to speak to a member of our team to see if they will be a good fit for you.

To start your return please contact us on customerservice@wolf-and-gang.com or read through our returns policy.

Shipping

Shipping Policy

At Wolf & Gang, we want you to receive your order safely and quickly. We are currently shipping to the UK, United States, Canada and Europe. 

Processing Time
All orders are processed within 1–3 business days. Please note that during peak periods (sales, holidays) processing may take slightly longer.

Shipping Times

United Kingdom 2–5 business days

United States 7–14 business days

Customs may affect delivery time

Canada 7–14 business days

Customs may affect delivery time

Europe (EU countries)5–14 business days

Customs may affect delivery time

These are estimated delivery times and may vary depending on your location, local postal services, and customs processing.

Shipping Costs
Shipping costs vary depending on your location and the size/weight of your order. You will see the shipping cost at checkout before completing your purchase.

Customs, Duties, and Taxes
For orders shipped internationally, customs duties, import taxes, and fees may apply. These are the responsibility of the recipient and are not included in our shipping charges. Please check with your local customs office for more details.

Lost or Damaged Items
Once your order leaves our warehouse, it is the responsibility of the shipping carrier. We recommend using a tracked shipping option.

Contact Information
For any questions regarding your order, shipping, or delivery:

Email: customerservice@wolf-and-gang.com

Address: PO Box 334, Radlett WD7 0GQ, United Kingdom

Our Story

A message from our founder:

Wolf and Gang was born from a place of courage, creativity, and connection. Named in honour of my father, Wolf, the name has grown to represent the strength, loyalty, and spirit of family, my own gang.

After a long, enjoyable career spent caring for others, I decided to take the brave step of nurturing something for myself, a creative journey built on passion and purpose. I wanted to design jewellery that reflects real women: fun, a little edgy, yet effortlessly feminine.

Every piece is crafted using genuine sterling silver in collaboration with our UK-based design team and ethical suppliers. Some pieces are designed by us, while others are hand-picked and curated to ensure every item in our collection meets our standards for quality, style, and authenticity. Each piece is made to be lived in, to catch the light, tell a story, and become part of yours.

Wolf and Gang isn't just jewellery. It's a celebration of independence, family, and the beauty of being real, bold, and beautifully you.

WHAT OUR CUSTOMERS SAY

"Love these, beautiful, cool and elegant all at the same time and was so impressed with the packaging too - outstanding!"

"Such a beautiful delicate bracelet. Great quality, speedy service and looks great alone or as a stacking bracelet. Highly recommend. Love it."

"Absolutely thrilled with the Stacker bracelet. I can see and feel the quality of the silver. It stacks brilliantly or looks lovely on its own. Delivery was quick and it was wrapped beautifully. Thanks Wolf & Gang."

"Obsessed with these. I’ve only had them on for a few days and I’ve had so many compliments. Such quick shipping and such high quality. Going to be my new go to for all my pieces. Thank you!"

"Wow love my double bracelet. Looks stunning and super beautiful stacked with my other arm candy. Second purchase from Wolf & Gang. Amazing quality and super fast delivery. Highly recommend."

"The quality of the earrings are superb and the click fastening made putting them in a breeze. The order was delivered in a couple of days and the purchase process was nice and easy. The packaging was beautifully presented in black and white with a ribboned box and pouch, would make a perfect gift."